Check the delivery status of your order.
Check the shipping status of your order in the table below. It explains each stage your shipment may be in and what you can do at each stage.
|
Shipping Status |
Solution |
|
Order has the status "Canceled” |
Your order may have been cancelled for various reasons. You will receive an email explaining why your order was cancelled. |
|
Order has the status 'Order shipped'. The track & trace code still has the status 'Delivery in progress' or an earlier status. |
Your order has left our warehouse and is now in the hands of the shipping company. |
|
Order has the status 'Order shipped'. The Track & Trace code has the status 'Delivered', but the package has not been delivered. |
Please contact us. We may need to request proof of delivery. |
|
I have not received my package, but the track & trace status on the shipping company's website says 'Delivered'. |
Please contact us. We may have to start an investigation. |
|
I have received a package, but it is incomplete. |
Your products may be delivered in separate packages. If you do not receive your second package, please contact us. |