You have not received the items you ordered. We would like to apologize for this, of course. Unfortunately, we cannot simply exchange the items. Please register a return online and send it back to us so we can refund you. Then simply reorder the items in question.
Articles in this section
- The delivered product is damaged, what now?
- How can I change my delivery address?
- What can I do if I have not received my package?
- What do I do if the wrong product was delivered to me?
- Can I order to a country not listed/not available at check-out?
- How much does the delivery cost and how long will it take to receive my order?
- The delivery box is damaged, what should I do?
- Where can I view the delivery status of my order?
- My delivery is missing, please help!
- Delivery to Switzerland