You have ordered with the payment method 'Klarna' and want to return all or part of your order?
This is how the return works with Klarna:
The payment term is 14 days from receipt of the invoice. Therefore, we recommend that you notify Klarna of your return. This way, the invoice is paused, and a possible reminder is excluded.
- To do this, simply log in to the Klarna portal or the Klarna app and select your invoice to be returned. On the Klarna invoice page, click on "Report return" in the menu and confirm this by clicking on "I have returned goods".
- Your payment term will then be paused, and you will receive a new email with payment information from Klarna once we have received the returned items.
- If you have already paid everything before, you don't need to do anything else, just wait until you get your money back from Klarna.
Once we receive your return, we will inform you by email. It will take approximately 3-5 business days. Once the refund is authorized by us, it will be processed by Klarna. Then you will receive new payment information by email with the adjusted amount or the respective credit. If you have used a voucher, the amount will be recalculated proportionally. You can also view more details directly in your Klarna account.
What do I do if I have received a reminder despite returns?
If the payment deadline date on the invoice is exceeded, Klarna will automatically send you a reminder. In this case, please contact Klarna customer service directly.