To ensure that your order is delivered smoothly and in time we recommend the following...
- Make sure there will be someone available to accept the parcel at the provided delivery address. For example, you can also provide your office address or the address of a neighbor or friend.
- Provide a telephone number. We or the courier service can get in touch with you very quickly if there are any delivery problems or they cannot find your address.
- Track your package frequently. The tracking systems keep you informed of the current status of your delivery so that you have an idea of when it might arrive and you can detect any difficulties. To track your order login to the my account section of the site. Don't have an account? Don't worry, if your order is to an EU country you should have received an email from UPS at the time of collection. This has all the information you need to track your order.
- Swiss Customer? Please contact us to get your tracking information.